Politique de confidentialité

Last updated: September 1, 2024

Privacy Policy

This Privacy Policy outlines how EcoBurner Canada ("we," "us," "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.ecoburnercanada.ca (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). The terms "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please review this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information about you from various sources to provide the Services. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use your information to communicate with you, improve the Services, comply with legal obligations, enforce terms of service, and protect our rights and those of our users.

What Personal Information We Collect

Information You Provide Directly:

Contact Details: Name, address, phone number, and email.
Order Information: Name, billing and shipping address, payment details, email, and phone number.

Account Information: Username, password, security questions, and other security-related information.

Customer Support Information: Details included in communications with us.
Information We Collect Automatically: We automatically collect certain information about your interactions with the Services ("Usage Data"). This may include device and browser information, network connection details, IP address, and other information about your interaction with the Site, collected through cookies and similar technologies ("Cookies").

Information We Obtain from Third Parties:

We may also obtain information from third-party vendors and service providers, such as:

Support Services: Information from companies that help us operate the Site, like Shopify.

Payment Processors: Payment information to fulfill your orders.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to fulfill our contract with you, including processing payments, fulfilling orders, and managing your account.

Marketing and Advertising: We may use your personal information for promotional purposes, such as sending marketing communications and showing advertisements for products or services.

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

Communication and Service Improvement: We use your personal information to provide customer support and improve our Services.

Cookies

We use Cookies to enhance your experience on our Site and Services, run analytics, and tailor our offerings. You can control Cookies through your browser settings, but this may impact your experience.

For more details on Cookies related to Shopify, see Shopify's Cookie Policy.

How We Disclose Personal Information

We may share your personal information in certain circumstances, such as:

Vendors and Service Providers: For IT management, payment processing, fulfillment, and other services on our behalf.

Business and Marketing Partners: For providing services and advertising.

Affiliates: Within our corporate group for legitimate business purposes.

Legal and Security Purposes: To comply with legal obligations or protect our rights.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing any personal information.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to request its deletion.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but we cannot guarantee "perfect security." We retain your information as long as necessary for our business purposes and as required by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its processing. You may also have the right to withdraw consent or appeal our decisions.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

International Users

Your personal information may be transferred, stored, and processed outside of your country. We rely on recognized transfer mechanisms for these transfers.

Contact Us

For questions or to exercise your rights regarding this Privacy Policy, please contact us at info@ecoburnercanada.ca.